Member Journey

As we evolve and grow as a company, Integris Group will continue to operate with honesty, transparency and integrity in conducting business with policyholders, partners, and our internal team. Here’s your how-to guide to uphold these values.

Member Producer

Start the Relationship

Physician is aware of Integris Group.

Ensure a memorable initial interaction with the Integris Group brand, which resonates on a personal level with the prospective member. Introduce physicians to Integris, as well as to tailored member coverage and care.

Develop the Relationship

Understand, create and deliver value.

From the initial trust and foundational relationship made after the physician’s first awareness of Integris Group, now is the time to explore and start creating solutions that address their needs. We make certain an investment of a physician’s time with Integris Group is time well spent.

Embrace the Relationship

Quote acceptance and onboarding.

The moment the physician becomes a member. We start by making certain our members get off to the right start.

Nurture the Relationship

Engaging our members throughout their policy period.

Satisfaction and loyalty are earned. We have an opportunity to exceed expectations by treating every member touchpoint as an example of value delivered by the Integris brand.

Keep the Relationship

Retain the member.

Remind members of the benefits and support they have received with Integris Group throughout the membership period.

Starting Your Relationship

Integris Group knows that authentic connection is at the heart of longstanding member relationships. We build connections immediately, because you don’t get a second chance to make a good first impression with a brand.

Maintaining Your Relationship

We understand that it’s critical to create solutions that address your member’s needs because at every step of the way, we need to make certain an investment of a physician’s time with Integris Group is time well spent.

Retaining Your Relationship

Every touchpoint is an example of value delivered by the Integris brand, and we’ve been caretaking this relationship from the beginning of our first encounter. We are not a stranger to our member; we are a trusted and long standing partner.

Our Business

Let's work together and keep growing!

87%

Retention Rate (Integris Group and CMIC RRG)

$23M

Dividends distributed over one decade

486

Educational Event Participants*

42

Educational Programs*

$539K

Educational Premium Discounts Earned by Members*

*in 2019